Delivery Policy

This Delivery Policy is specifically tailored for Indoor Stoves and its parent company, Galaxy E-commerce Group LLC. Since you are selling high-ticket, heavy items like pellet and wood stoves, I have prioritized Freight/LTL terminology, which is a major trust signal for GMC 2026 compliance.

Delivery Policy

This policy outlines the procedures for handling your order once it reaches the destination address. For details regarding shipping rates and transit schedules, please refer to our Shipping Policy.

1. Delivery Placement

Standard delivery procedures vary based on the destination type:

  • Residential Addresses: Packages are typically placed at the front porch, side door, or garage entry.

  • Gated Communities: Access codes or security clearance must be provided by the customer at the time of order to allow carrier entry.

  • Multi-Unit Buildings: Deliveries to apartments or offices are typically made to the mailroom, concierge, or lobby area.

2. Signature Requirements

Due to the technical nature and high value of indoor heating equipment, the following security measures apply:

  • Small Accessories: Most accessory orders are delivered without a signature requirement.

  • Stoves & Large Equipment: Orders with a value exceeding $2,000 require an adult signature upon delivery. If no one is available to sign, the carrier will provide instructions for a subsequent delivery attempt.

3. Freight & Heavy Equipment Delivery (Curbside)

Large items, including Gas, Pellet, and Wood Stoves, are transported via freight carriers on pallets.

  • Curbside Delivery: All freight shipments are "Curbside Only." The driver will unload the pallet at the end of the driveway or the curb of the property. Drivers do not move equipment into garages, foyers, or interior residential spaces.

  • Scheduling: The carrier will contact you at the phone number provided to set a delivery window. A recipient must be present to receive and sign for the shipment.

4. Inspection Requirement

Upon arrival, the recipient is responsible for inspecting the external packaging of the stove or accessory:

  • Any visible damage to the crate, box, or pallet must be noted on the delivery receipt before signing.

  • This documentation is required to verify the condition of the shipment at the time of transfer from the carrier to the customer.

5. Proof of Delivery

Delivery is verified through the carrier’s tracking system, which may include:

  • A GPS-verified time stamp.

  • A photograph of the package at the delivery site (where carrier technology permits).

6. Unsuccessful Delivery Attempts

If a delivery cannot be completed due to restricted access or the absence of a required signer:

  • The carrier will provide instructions for redelivery.

  • After three unsuccessful attempts, the order may be returned to our warehouse. The customer is responsible for additional costs associated with redelivery or return shipping in these instances.

7. Reporting Delivery Issues

If a tracking status shows "Delivered" but the items cannot be located, please notify our support team at Help@indoorstoves.com within 1 to 2 business days. This timeframe allows us to initiate a formal inquiry with the carrier.