Privacy policy

Last Updated: May 13, 2026

This Privacy Policy describes how Indoor Stoves (operated by Galaxy E-commerce Group LLC, "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from indoorstoves.com (the "Site") or otherwise communicate with us.

1. Revisions to This Policy

We update this Privacy Policy periodically to reflect changes in our operational practices or for legal and regulatory reasons. The "Last Updated" date at the top of this page indicates the most recent revision.

2. Collection of Personal Information

To provide our services and process your orders for indoor heating equipment, we collect the following categories of information:

  • Information Provided by You:

    • Contact Data: Name, shipping address, phone number, and email address.

    • Transaction Data: Billing address and payment confirmation (payment processing is handled via secure third-party gateways).

    • Support Data: Any information shared during communications with our customer service team via phone at (747) 331-4095 or email at Help@indoorstoves.com.

  • Automated Data Collection: When you visit the Site, we automatically collect details regarding your device, browser type, IP address, and how you interact with our pages via cookies and similar tracking technologies.

  • Third-Party Sources: We may receive data from service providers such as shipping carriers (for delivery updates) and payment processors.

3. Use of Your Personal Information

Your data is used for the following business purposes:

  • Order Fulfillment: Processing payments, arranging freight shipping for stoves, and providing order confirmations.

  • Customer Communication: Responding to technical inquiries or providing shipping updates.

  • Security: Detecting and preventing fraudulent transactions.

  • Legal Compliance: Meeting tax, regulatory, or other legal obligations.

4. Cookies and Tracking Technologies

We utilize cookies to optimize site performance and analyze traffic. You can modify your browser settings to decline cookies; however, this may limit your ability to use certain features of the Site, such as the shopping cart.

5. Disclosure of Personal Information

We share personal information with third parties who perform services on our behalf, including:

  • Technical Service Providers: Such as our e-commerce platform.

  • Logistics Partners: Freight carriers required for the delivery of heavy indoor stoves.

  • Professional Advisors: Including legal or financial auditors when required.

  • Legal Authorities: When mandated by law to protect our rights or comply with judicial proceedings.

Note: We do not sell your personal information to third parties.

6. Data Security and Retention

We implement industry-standard administrative and technical measures to protect your data. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods.

7. Children’s Privacy

Our services are directed to adults interested in home heating solutions. We do not knowingly collect personal information from individuals under the age of 18.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us using the details provided below.

Contact Information
Galaxy E-commerce Group LLC
Phone: (747) 331-4095
Email: Help@indoorstoves.com
Business Address: 15442 Ventura Blvd, Sherman Oaks, CA 91403
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days